These terms and conditions apply to the use of the Saffie Bea website. By accessing the site and placing an order with us you agree to be bound by the terms and conditions set out below. If you have any questions or queries that we can help with, please e-mail us at info@saffiebea.co.uk.
Payment
Payments are processed via our web site using PayPal, a secure online payment processor. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment. After you have placed your order you will receive e-mail confirmation.
Delivery
If you are sending items as gifts, please add your message to the order notes box before checkout. Otherwise we will send a generic note letting them know the name of who sent the parcel.
Orders are ordinarily dispatched within 10 working days. At busy periods such as Christmas, this may be extended by a couple of days, although we will always do our best to get your parcel to you as quickly as possible. If an order is urgent please do let us know (VIA EMAIL) and we will do our best to accommodate a shorter turn around time.
All of our products are carefully wrapped in robust packaging to make sure they reach you in perfect condition. If any items arrive damaged please let us know within 48 hours so that we can resolve.
UK Deliveries
Postage is charged at £2.50 for up to 8 melt bars and £4.50 for anything else. All deliveries are sent via Royal Mail and proof of postage will be retained. For larger orders, a signature may be required. If the package isn’t signed for, it will be returned to your local depot for collection. If it is not collected within one week, it will be returned to us. We are happy to resend items but would ask you to pay for the postage costs of resending the parcel.
Overseas Deliveries
We are happy to send our products around the world, however, shipping cost may vary and can not be processed on-site. For a shipping cost quotation, please contact us a info@saffiebea.co.uk with your location and the items you wish to purchase. We will then get back to you with the most cost effective shipping fees.
Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.
All orders are processed in British Pounds Sterling.
Returns Policy
If the goods arrive and are damaged or faulty please inform us within 48 hours and we will arrange a replacement.
If you’re returning your order for any other reason, under the Consumer Protection Distance Selling act you are entitled to a full refund if the item is returned in its original condition within seven days of receipt. Please send all returns back in their original packaging, state the reason for the return, and tell us whether you’d like a refund or exchange. Retain your proof of posting, as we cannot be held responsible for items that get lost or damaged in transit.
Unfortunately we are unable to offer refunds or exchange on soap once opened unless there is a fault/skin reaction.
Please allow up to two weeks to process your refund or exchange.
Copyright
The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from our site must not be reproduced without written permission.
Disclaimer
We have endeavoured to give an accurate likeness of the colour and quality of our products. Due to the hand made nature of our products, reproduction may vary slightly.
Customer Care
We would love to hear from you. If you require further information about our products or advice before placing an order please email us at info@saffiebea.co.uk.
Privacy
We will never retain your details for marketing purposes, unless you choose to sign up to our newsletter. If you submit your email address to receive newsletters from us, we will take this as positive consent to contact you infrequently with details of products & new offers. If you wish to unsubscribe, select the ‘unsubscribe’ option in the email. Making an order with us will not automatically add you to our mailing list. We will never pass your details on to any other parties.